DSTV subscribers pay a premium to access services, but we're not in control of Multichoice increasing volume (loudness) levels when adverts are aired. The fact that the loudness the level is automatically increased when an advert is aired is an invasion of privacy and personal choice! This big ...
Called the cc in 2nd wk of July to change dt order on my wife's acc. The lady update the details but asked that we complete the website form with docs and send it through for confirmation. Completed docs and emailed on 17/07.no response.19/07 I ask for feedback, get a case nr 3740061. then a ...
My account was suspended last night (7 August 2013) without any notification despite the fact that the account is up to date. I was informed by the call centre that despite the fact that my account is up to date they cannot switch it back on and that I must call their billing department for ...
Trying to sort out a unnallocated payment used one digit short on my account number and cannot get hold of a person only automated voice. How do i sort this out email does not seem to help as i have to wait for your agents to call me. ...
Yesterday I posted a complaint regarding the service and the issue I had since 04/08/2013. I'm happy to say that Tebogo Matlala called me a few hours later to assist. What I liked about him is that he called me the whole time & kept me up to date about the progress. I was very happy when I got ...
I called the call centre to to get my DSTV reconnected. Thabang was amazing. He spent so much time helping me and never became frustrated. i asked him to put me through to the survey and my phone battery died. Please tell him that i so appreciated his calm manner, his friendliness and determination ...