I had a small account query. I called. Nothing. A stupid voice service and constant advertising while you wait. This manner of dealing with trusted customers is unacceptable. Why are we compelled to listen to marketing material while we WAIT on SERVICE. Unprofessional. Get ahead. Secondly, a price ...
Case number : 4139242 Long story short, I have spoken to three agents, mailed Dstv more than 4 times and still my concern has not been resolved. It looks like Dstv does not take customer concerns serious, there has even been a incident that when they called, the line cut, my concerns was not dealt ...
Past 2 weeks or so our dstv has not been working. An error code E30 message comes up. Phone multi choice and they asked to bring decoder in. I've driven over 60km twice to take decoder and it's still not working. We have got dstv installation people twice to come in and dstv works for a day and ...
I HAD DSTV INSTALLED AT MY HOUSE ABOUT TWO MONTHS AGO, UPON INSTALLATION I REQUESTED THAT PAYMENTS BE DONE MONTHLY PER DEBIT ORDER. tHE DEBIT ORDER WAS SET UP WITH DSTV ON INSTALATION. END OF MONTH ONE, MY SERVICE WAS CANCELLED CAUSE THE DEBIT ORDER WAS NEVER SET UP, AFTER SPENDING ALMOST HALF AN ...
After I canceled my DSTV subscription in May 2012, Multichoice has taken a debit from my account today (29/10/2013). According to the call center, my account has been re-activated via the website and my account is active at an address where I have moved out of more than 12 months ago. My email ...
I paid my account on the 24 Oct, a day before my due date. On the 28 Oct my service was suspended. It took me 21 minutes on the phone to sort it out. Last month similar thing happened. Really!! ...