I recently signed up for contracts for an internet package. The first bill included R543.62 for packet switched data calls - apparently it's a data overage. However, I was never informed that I was signing up for an open line. One assumes that it would be a capped account as the deal states 3GB ...
I wanted to upgrade 1 of about 6 MTN contracts this morning, after having chosen a phone previously and confirming it was in stock I went with my son to upgrade the contract and get the new phone. Only to be told by the MTN service staff that my drivers licence was not acceptable and that they ...
Hi Mtn I have an old pro data contract that I have had for years, and hardly use it much..I have recently been using it ant it shows that I have accumulated data still available, but you have been billing me for PSD calls as well. I did go into an Mtn branch and they logged a query for me ref no ...
I went to go buy airtime from my normal garage a R60 voucher a R15 voucher and R5 voucher to buy my monthly data. I go through the normal process of buying my data then all of a sudden it says I do not have enough airtime to purchase it. Where the 300 mb of data is R79. I phone the customer service ...
I lost my simcard and I phoned MTN call center to do a simswap but could not remember all questions they asked me therefore I was requested to write an affidavit and explain what happened to my simcard which i did and emailed it to Ndumiso on 28/08, Ndumiso responded telling me i was suppose to ...
With regard to my posts on Hellopeter dated Thursday 18 July (replied to by Wenzile Masina REQ:2434833) and Tuesday 13 August (replied to by Veronica, no ref nr) and my emails sent via the Mtn website, Ref nrs REQ: 2498949 and REQ:2456302. This has been going on since May, ample time has gone by ...