I was phoned 8 in the evening to be told i owe MTN R4901 by a debt collecting company, I dont have a contract with MTN only prepaid. Then when i try to contact MTN i get told to use my contract sim... I dont have a contract sim. Then I take a day off to go into MTN in port Elizabeth Newton park. I ...
Good day, On Saturday 17 August I went to the MTN branch Richards Bay to find out what charges was taken off on Cel (R40) according to the consultant it was internet charges and could not give me more detail. On the phone there was data available for internent use and for Whatsapp. I specifically ...
After i struggle to do my sim swap for 2 days, i eventual spoke to Emily Molefo (not sure if the surname is correct) A supervisor in the call Centre (173). She managed to get my sim swap done Within a short period of time... Just want to say THANK YOU; you are a STAR if someone tells you otherwise ...
On 29th august i reported MtN insurance for swaping my phone... they never responded until i went and posted that i was utterly disgusted, on 04/09/2013. the response byWenzile Masina does not even beginning to satisfy me as he just responded and did nothing about resolving the query..if my report ...
I've been logging billing issues with MTN since February 2013 and none have been resolved yet. I'm not even receiving any reassuring feedback. This is possibly the worst customer experience I have ever had. At this point, I'm starting to feel that nothing will be resolved. I can't wait till both of ...
I recently upgraded on my existing MTN contract and since i received my handset i have been struggling to make sure that the device is insured. I have been trying to call mtnsp for the past 2 weeks but i just hold on forever. I have sent emails for someone to contact me however nothing is ...