Hi, not really a complaint just a question. I wanted to know if it was normal procedure for call centre agents to ask for your ID number when you call MTNSP and for welcome calls? Its just a bit concerning because its not very comfortable to reveal your ID number especially over the phone as it is ...
I tried to do the simple task to activating international roaming on my phone today. 1. I googled 'MTN contact number' and was shown a number of cryptic links. I clicked on one called 'Welcome to MTN'. Unfortunately the entire website is down today - [URL Removed] apparently does not exist. What a ...
MTN was the service provider I chose for my first phone. At the time, there wasn't a platform like this to complain and after disappointing service I left to Vodacom. Years later, I gave them a second chance and they have failed horribly. I took out a 24 month contract for a Samsung Galaxy tab when ...
I have a contract with mtn which ended in August 2013, I was adviced to call on the 15 August 2013 to change my number to prepaid, before I could do that on the 13th on August my contract was upgraded, I called mtn to make them aware of this to which they said I shoud send an affidafit which I did ...
Took out 500MB open line data contract on promo for R39pm. But MTN doesn't mention they don't allow limits on open line accnts. Anyway, after 2 mnths of getting crazy bills due to my not realising I was going over the 500MB allocated data, I went to the store where I was told the only option I'd ...
On 2nd September 2013 I received my new S4 Mini, the phone started to reboot at random times and I called the call center on 9th September to inform MTN of the issue. They gave me a reference number and on the 10th of September I went to the MTN store. I was informed that I missed my 7 day exchange ...