We took delivery of two phones (? August 2011), hers was functional immediately as she had a MTN number, mine was non-functional as MTN needed to port my number, despite calls daily MTN was unable to port, I thus returned my cell phone to sales lady (Sauda) at Killarney within 7days, with ...
As per ICASA regulations I demand that my query be given to a supervisor to be attended to. I have still not heard from MTN as per the response early DEC. This serves to notify MTN that if my query is not handled I will be seeking a finding with ICASA by lodging a complaint. ...
I took out a data contract in August 2012. The modem arrived but due to bad coverage did not work - no 3G and edge ridiculous slow. I spoke to the Area coverage consultant telephonically from the MTN SP desk in Beaufort West. The bad coverage was confirmed. I cancelled and signed the subscriber ...
After a bit of a struggle with this matter, I managed to solve this little help with the very kind and proffesional assistance of Veronica Smith, Faiza Kara as well as Wenzile Masina. Thank you for you assitance ...
This is my second complaint in 1 week about mtn for poor service delivery, I have still not had feedback from mtn and do not expect any as I can see how shocking the service is from the amount of complaints on this site. A month ago I claimed from mtn insurance as my handset was damaged, after two ...
I aplied for a transfer of my contract from my mother's name to mine on the 15th of December. After a number of attempts to find out what is the status everyone just say they will find out and let me know. I never hear back from them. If I call back they say it is getting processed. It is 3 weeks ...