I called MTN to enquire whether I could upgrade my handset on the phone. I was told yes and that as I was moving from a Blackberry to a Samsung S3 I would need to call the call centre when I received my handset so that they could activate my new phone. I did this and was passed from pillar to post ...
My wife has a contract with MTN. She registered with MTN's loyalty program to earn points that can be used to buy extra data bundles, like a 24h internet bundle, and then use the handset as a modem to access the internet. We have done this before and it worked great. At 6:30 pm we used points to ...
I am still waiting on the delivery of the samsung TV. I got a call from the courier company on Friday 11/01/2013 13h53, where the lady informed me that the delivery guys was at my house on the Thursday evening 16h55. According to them there was no one home. I get home every evening at 16h40 and I ...
I tried making a call on 15/01/2013, but could not as my phone was suspended. I then called MTN SP at 07:24 regarding this and was advised that i have reached my monthly limit and will not be able to make use of the phone. I don't understand why my BIS was suspended because this is paid and ...
I recently terminated my contract (14 January 2013) and migrated to prepaid. I have been advised that if I do not use my sim card by making a chargeable call within 90 days, my sim card will be deactivated and I will lose the number that I have had for over 10 years. I am currently overseas in the ...
My son went to Tanzania for a 3 week period over December We activated his roaming on his cell in case he ran into any trouble. After a few days; our account got suspended for the first time as we reached our credit limit. We were told his account was high as he was using BBM and Wats-up and that ...