I have been an MTN costumer since 1998 and this month I have been repaid for my loyalty with a huge data bill and a stonewall to providing justification for this bill. For the last week I have been promised a URL report that would supposedly justify the bill. First I was told it would take 24 ...
Upgraded from 2g to uncapped was informed verbally that all is right and I am uncapped, 2 weeks later my phone and internet was switched of because of outstanding balance of R9140 after several enquiries via phone and personal at the service provider no pos feedback was received Monty@dic informed ...
I went to Southgate MTN for an upgrade of my 078 number and i wanted to upgrade to a laptop. So a migration was requested for the 078 number from voice to data. After a week i went back to Southgate MTN to check the progress i was told that it takes two weeks for that kind of a migration, but ...
My 2 year contract with MTN expired in Dec 2012. When I called in to let them know that I did not want an upgrade but merely wanted to continue with my old phone but continue to get my MTN minutes etc... I was told this is not possible.!! Why must I continue to pay every month for a phone that I ...
I recently asked for an early upgrade on my contract. Due to a previous upgrade I was told by several people within MTN that this is not possible even though I was in month 23 of my contract. I contacted Somayya and explained my case to her, she was not making any promises and after I've been told ...
My phone was on 18/01 and I blacklisted it on 19/01. On opening a case with the SAPS they requested I unblacklist the phone for them to try and trace it first as it is a Blackberry. On sunday I contacted MNT and explained my situation. I was advised on all the documents that need to be faxed. This ...