I am trying to get hold of someone at customer care now for 3 days. In total I think I have been on hold collectively for 2-3 hours. No one answers and I am getting extremely frustrated. Really bad service from them. I phone Vodacom and they answer in less than 5 minutes. ...
I would like to lodge a complaint against MTN. I am going to migrate to prepaid (MTN). My contract expiry date is 23.03.2013 (confirmed with Prudence, Petunia, Eunice at MTN Call Centre). I have to advise MTN of the migration on 22.03.2013. The problem is that I will be recharged on 21.03.2013 on ...
In December 2012 I applied for 3G which was added to my existing account, D/O didn't go thru Dec, Jan 2013, Feb 2013, on investigating I found out my banking details were changed in error in Dec. I asked how much was outstanding and I was given an amount double my normal bill. I queried the amount ...
I called on the 6 March at 08:30am and requested a statement, the consultant advised it will be sent out within in 15mins, no statement received! then i called again today the 07 March, at 09:00am, which is 24hours later. the consultant tells me, i must wait another 24 hours but i just did wait 24 ...
MTN is the biggest load of!!! I have been waiting for 3 days now for someone to get my issues sorted!!! No.1 MTN's new numbers ie 060, is not compatible with its own NETWORK, you cant register with MTN play, loyalty and other services MTN advertise!!! Every time i call, it will take 24hrs then ...
My cellphone no was deactivated, I called MTN on the 22nd February and until today I havent received any help. I called MTN on the 22nd Feb and the consultant I spoke to told me my no will be reactivated after 7 days. 7 days later the no is still deactivated, I called MTN (808) and I was told that ...