Worst Service provider ever, including their customer service consultants, failed to replace or change my package, do not want to take any responsibility. Blaming clients with their internal processes/ politics You will not debit my account until this issue is resolved, i will cancel all my ...
I have been billed incorrectly by MTN for the last 4 months. Every time I call or send out an e-mail I am assured that the reversal will be done and statement corrected. I am on MTN 350 Top Up paying R338.00 per month until last year December when my package was changed for some unknown reason. ...
I recently took out a contract via a MTN service. They contacted me, stating that: 1. That i would receive a modem capable of 21Mbps - I got called back from Nizam (call centre in Durban), he told me that he quoted me the incorrect modem number and that I would receive. The modem I received only ...
I have contract with mtn for a year now. i notified them that I'm going to do cash payments and that they should only deduct the insurance from my bank account, which i gave them in the branch. a month or 2 later i saw on my bank account that they never deducted, went to the branch and told them ...
Hi, my name is William. I sent my BlackBerry Z10 in yesterday (8April 2013) for a cracked screen repair at 11:30 They said it would take approximately 2 - 2 and a half hours to repair if I accept the quote. I accepted the quote for repair at approximately 12:55 pm yesterday (8 April 2013) of which ...
I have been incorrectly billed on my data usage for an entire 2 year period. I informed MTN about the mistake and they sorted out the problem for the past 6 months by giving me a credit for the incorrectly billed amount. They also informed me that they will not be able to look further back than 6 ...