This is now the 18th year which we are MTN clients. My wife upgraded her cell contract again on 13/02/2013. A week later, she started receiving alerts that she should "load airtime". This was the first notification that something went wrong during the upgrade. She went back to the Brits ...
It seems impossible to get a timely response (telephone or email) from this individual. MTN supposedly have dedicated individuals to 'provide a better service' to corporate clients. But when it takes weeks at a time for these individuals to respond to a simple e-mail request, and when 4 months ...
I am a new contract customer, the contract is from 2013-1 to 2015-1. I want to upgrade my contract SIM card number to another new MTN SIM card number, so as to change the old number to prepaid. I will continue to pay for the MTN contract with new MTN SIM number. Can I do this? I have go to MTN shop ...
Wanted to try mtnloaded. I mainly use gmail but wanted another address, to mainly use with an email client (Thunderbird) Anyway I simply am not able to send an email, either the timed out message appears after clicking send, or the following message " The requested URL was rejected. Please ...
Monicca handled my second contract application. Though there were blunders beyond her control with the approval process, her ability to handle my frustration over two days was unbeatable. Monicca is a lovely, warm, considerate person and she is an ASSET to MTN. Monicca saved the transaction, and ...
I switched from contract to Pay as you Go and a bundle of SMSs (about 150) which I bought with my 141 loyalty points have been removed from my account. This bundle was not part of the contract and should not be removed. Please return the remaining SMSs on the loyalty bundle. ...