After so many years of being mtn customer, this is a nightmare! There's charges I don't understand bt my airtime keep on disappearing. I'm so disappointed its not funny. The call center agents HOPELESS! Mxm now I see why people I know jump ships! I feel stupid 4 having been sticking up for this ...
I received my bill that was payable in April. When I opened it it stated that my account was incorrectly debited. I then went to the Canal Walk branch 11 days before my debit order should have gone which is the last day of each month. The consultant logged the request and said the debit order must ...
My daughter is a student out of town. Her 24 month contract was available for upgrade from January sometime. As she was not here, it was not done. Until I noticed that her account (which I pay for) was charged at a higher rate for the last 2 months. When I enquired with MTN why, the feedback was ...
Earlier this year I was called and accused of taking a MTN contract in December 2011. The amount I owe according to the last sms on 03 May 2013 is R7135. a. The agent could not tell me when exactly the contract was signed b. What contract was signed c. What number is receiving the benefits of the ...
They never call you back! We applied for a transfer from one person to another. They said it would take up to 4 days. 2 Months later, still no reply. After we phoned them again we were told papers need to be signed. That done, they said again 4 days max. 2 Weeks later... Still no reply. Customer ...
I tried to apply for WASP services for our non-profit organization. Brendan sent me an email containing lingo used in their industry which I really don't understand (as if he'd understand lingo used by psychologists!) and upon requesting that he call me or provide me with a telephone number so I ...