I cannot understand why contract clients can't change their data bundles. After contacting the call centre and going to a MTN shop, I was told that its impossible to change my data bundle form the useless 10Meg I got "for free" when I upgraded (I didnot ask for that). According to MTN I ...
In April I upgraded my contract with MTNSP to a Blackberry Z10, one week passed and the phone would freeze and I took it back to the store in Tableview where I upgraded. They told me the phone needs a software upgrade and they did it. I went back the following day and collected the phone. A week ...
I am paying for my daughters mtn contract of R330pm for the last 21 months. She was due for an upgrade which she did at mtn Grahamstown. She was not told upfront that she had to pay - R150 for a new sim before she could use her new phone. I paid this. 2 weeks later she gets an sms that she owes ...
I have been a loyal MTN customer for about 4 years. I always pay my account, even when there have been disputes regarding excessive billing - and there have been many disputes in the past. Here is my latest: On 1 June 2013 I went into an MTN store - Blue Route to query my account dated 20 May 2013. ...
Hi Nomonde, no the matter has not been resolved, the only thing that has been fixed is my SMS, which is now correct at 200 sms for the month. As per my contract that I signed IN STORE with ZUNELE I upgraded to a package that included 350MB NOT 200MB. i want this to be corrected immediately.. ...
Esponding to the below: Kindly note that the charges are valid, according to our records on 2013/05/18 there was a session opened where data worth R298.68 was downloaded as well as 2013/05/19 the data downloaded cost R161.51. These are excluding vat. REQ:2333661 Can you kindly send me the activity ...