I have been with MTN for many years - since cellphones came out in fact! What does loyalty get me though? Not much. I currently have TWO voice contracts with MTN - one of which is in month 21 of the 24 month contract. This is an MTN Anytime 500 which costs R550 p/m. These are harsh times ...
On the 24th of Jule 2013 I the morning I checked the balance on my phone, R9.23 was missing, All through the day I phoned MTN and tried to query what has happened, Spoke to 3 different agents which said there system is not updated and I must phone back. Again this morning my data was just missing, ...
I called in to add a data bundle and a wrong one was activated on my number, i called in again the following day and the right bundle was ther activated, They said to me the will credit the amount because it was an error on their side. The issue was the escalated to supervisor, who then said will ...
On the 6th of June I went to MTN in Cavendish to ask them to terminate my contract (which had in fact expired in 2011 without anyone notifying me) as I wanted to port over to Cell C as their rates are so much cheaper. I had to fill out forms which included the reason for termination (i.e. to port ...
I haven't been responded to by Mtn as promised that they would come back to me after the billing has closed on 21072013 and yet I am receiving a call threatening to "Suspend" my line due to non payment. I did not pay them last month because I did not see the point if I will be without ...
Incorrect package sold to me. Consultant did not explain package in detailed. I was supprised when first debit order went trough my account as this was not the pacckage and agreed monthly debit order amount. I phoned the call centre and they advice me to go back to mtn in Vereening and ask for ...