I came back from an international holiday to over R25, 000 bill due to data usage while roaming. I settled my account on July 25th. On August 01, a debit order for the full amount also went through. I submitted documentation supporting my request for refund on August 05 and i was told the process ...
It's all well and Good when you post a complaint and you get feedback from the Company or parties involved. But that also goes as far as their promise to come back to you. Its not use if you have to contact them and ask for feedback again as this seems more of an automated thing. Where the human ...
I left the country to backpack around the world for a few months and decided to cancel my contract. A few days before the contract was to be cancelled I received a mail saying I didn't have to cancel but could change to prepaid - a great suggestion which I accepted [REQ:2474693]. I was then sent a ...
Today it is 2 weeks since my trouble with MTN started. I decided to cut my losses and wait for my billing cycle to start on the 13th of August. Since then I have made 2 calls one which lasted 10 seconds and the other maybe 1 min (Can prove with witnesses). My current expenses for that is R29. Since ...
I called MTN to do a Sim Swap on behalf of my dad, and unfortunately came through to an extremely rude agent called (sounds like) Nonkulubeko. Call details /- 6pm 18th August. Protocol says that the agent needs to speak to the owner of the phone -which is all good, but do not become rude! After ...
Today i have spoken to 5 peple and no one has got back to me i got transfered from Amanda, Cathy, Bongani, Ability, chrissen and no one can help me. I need my number changed back to prepaid I have not had my phone for a month and a half now and i need my phone number working I have sent Numerous ...