It has now been more than a year that we have been trying to get a surplus claim paid out. Everytime you phone, it takes close to 20 minutes for anyone to answer the phone and then there is a new excuse why the claim is still pending. It takes a month to scan 1 page into their "system" ...
I have applied for my surplus in 2012, since then I have phone/e-mailed/faxed to find out what is the hold up, but if I am lucky to get a response it will always be next month, four weeks, six weeks, two weeks, awaiting tax figures, all I need to know is MIBFA a company that encourage lack of ...
I called the number 011 870 2000 for assistance on my grandmothers account as she was suppose to receive a statement that reflects what she would have be remunerated from either surplus or pension fund, I'm not sure, Nomsa answered the call and very rudely told me that I need to find out what I am ...
I have submitted my provident claim on the 23rd of July 2013... but only captured on the 14 Aug 2013..16 days later and has not received payment as yet... I'm highly frustrated as no one knows what is happening ...
MY FATHER (NHW KRAFT WITH ID. 480525 55016 089 BROUGHT ALL THE RELEVANT DOCUMENTATION PER HAND INTO YOUR OFFICE ON 2013/06/2013. SEVERAL ENQUIRIES WERE MADE TO THE "CALL CENTRE" ON THE FOLLOWING DAYS : 2013-09-04 (SPOKE TO LEBO); 2013/09/06 (PHONE NEXT WEEK); 2013/09/13 (SPOKE TO MINNIE - ...
On the 25-10-2013 my pension fund was supposed to be paid in, it's still not in. Every year I sign a letter to acknowledge that I'm still alive with a certified ID and send it back to them. This letter was sent to me and sent back on the 8-10-2013 via post. I have tried several times calling but ...