I am rather disappointed that Mercantile bank 1 week after issuing me with a new Credit card distances itself in all respects of EASYPAY activity with a lot of IT and card-not-present jargon to confuse the man in the street and to rather put the blame on the client. Mr MERCANTILE are you here to ...
I had the ADvantage payroll card in 2010 where my salary was paid into and then transferred to my other Bank account as per stop order created. Now 3 years later im working on another temp assignment and was given a new ADvantage card which was submitted but I never received the activation sms, ...
AFTER THE INITIAL COMPLAINT, THE SITUATION WAS DISCUSSED WITH ME BY MR LE ROUX . IT WAS ACTUALLY EXPLAINED IN DETAIL AND I WAS SURPRISED BY THE TRANSACTIONS DONE IN SA ON A MONTHLY BASIS!! ANYBODY READING THIS REPORT PLEASE BE ON THE LOOK-OUT FOR CRIMINALS AND DO NOT COMPROMISE YOUR PIN AT ANY ...
MY CARD WAS CLONED AND MONEY WITHDRAWN FRAUDULANTLY . MATTER WAS TAKEN UP WITH MERCANTILE AND I COMPLETED THE NECESSARY DOCUMENTS . NO FEEDBACK FOR A MONTH AS I HAD TO PHONE BACK EVERY TIME FOR FEEDBACK. TODAY I PHONED AGAIN AS WAS TOLD STRAIGHT AWAY I WILL NOT BE REFUNDED. SAME HAPPENED 2 YEARS ...
I have decided to change banks due to personal and more convenient reasons. Yesterday I was called by my branch to say that my account was overdrawn by plus minus R179.00 whereby I stated that I would come and close the account today (May 3, 2013). On my arrival I was referred to Chantell who ...
On the 27th January 2013, my husband received an sms on his phone stgating that a transaction took place of R5000 from easy pay. He did not do this transaction and had his credit card in his possession at all times. We phoned the call centre and were told that the transaction had already gone ...