Im standing at the Mango counter &the manager told me that I should not talk to her about resolving an issue where they booked a passenger on an incorrect flight (that I paid for). They have delayed my passenger by 6hours & are refusing to assist by offering him lounge access despite ...
I bought an airline ticket from Mango 1 March 2013 via their PayD option. I did not receive conformation of payment from Mango but did however receive an sms from my bank stating that the amount was deducted from my account. I contacted Nedbank who told me that the amount R 6 900.00 was pending ...
In April 2011 I travelled on Mango Airlines and when i went to receive my bag, i noticed that the handle had been broken and went to report it. That was the biggest mistake i could have made and thereafter i have been through with Mango staff. I spoke to Imraan and he asked me to bring in my bag. I ...
I made an online booking @ about 3:00 in the morning for the 19th february 2013. I booked a one way from Port Elizabeth to OR Jhb. My booking was paid via a payd system that was an option on the website!! I even paid for an sms to be send to me for my confirmation??? That did not happen at all. I ...
I booked a flight on Mango and had already checked in when my client (a government department who else) called to say the meeting I was going to attend had been cancelled. I contacted the Mango contact centre and a Kevin assisted me by cancelling my ticket and rebooking me on another day. This was ...
I will never recommend Mango Airlines to anyone. I used this airline the past weekend and received the worst customer service ever from 2 of their ground staff at the check-in counter. Arrived an 1 hour prior to my flights departure when I eventually got to the check-in counter I was told the ...