I phoned in February to sort out a claim that was not paid. The claim is for blood test that happened in hospital and all that is covered by my scheme. I phoned in February and the consultant assured me that the claim was send for processing and will be paid. now 2 months later the account is still ...
I changed via email my banking details on 27/02/14 to be effective from 01/04/13. I received notification that the account would be suspended for debit order being returned. I re emailed them my previous correspondence for the notification of change of banking details. They have now suspended me ...
On the 22/12/2012 i received a letter from liberty stating that my policy has lapsed and that i would need to reinstate the policy in 6 months if i still wanted to continue with the policy. I called the call centre on numerous occasions to get this reinstated. i was asked to send the documents to ...
I joined Liberty Medical Scheme on 1 January 2013. On my app form I declared that I am on chronic medication for cholesterol. I was then put on a 3 month General Waiting period during which time I paid my chronic medication out of my pocket. My pharmacy contacted Liberty yesterday in order to get ...
I received an account from SANBS for the 30/11/2013. My mother is in end stage renal failure received a transfusion in the dialysis unit. She has had transfusions before when her HB was too low. The account is still unpaid as the medical aid says that there was no authorisation found. I have never ...
On 19 March 2013 I had gone for my second procedure of my root canal. The previous procedure had already been covered. When checking my profile today, I see Liberty has rejected my account, claiming I required pre-authorization. I then called to the call centre, & Sello Mlatji informed me that ...