On Monday, 29 July, I phoned Liberty to send me a Tax Certificate. I received an e-mail in response telling me that the document was e-mailed to me. Two days later I phoned again and the person on the phone told me that they are busy generating the certificate and i'll have it soon. The next Monday ...
I asked on a Monday to withdraw from my investment with liberty, knowing i need the money before the end of the week. I was told that they will get back to me as soon as possible, that's with them knowing the nature of my request. So i get forms on the Wednesday that I sign and return to them ...
Its taken seven weeks and numerous phone calls and emails to eventually get a transaction print out of my policy. Commission continues to be paid to brokers years after they have been replaced. Why is liberty so evasive when this info is requested. I will definitely be cancelling my policy and ...
I have a policy with liberty that my father started under my name several years ago. I want to cash it so that i can study further (which is what it is intended for). The broker for it died a while back and i had no knowledge of this. When i contacted Liberty's call center no one knows what to do ...
I recently had the pleasure of dealing with Thabang Mokoena who assisted me in finding a suitable provident fund. I had my concerns about liberty because of the mass amounts of complaints on Hello Peter, but Thabang put my mind at ease and not only provided me with excellent service, but also did ...
I called your Call Centre on 26/06 & spoke to Tamara advising that the SARS clearance cert I received was incorrect. I was issued with ref# 501057607. I was promised 5 working days that this will be fixed. A new cert was sent on the 5/7 showing exactly the same amount. Phoned again on 8/7 and ...