I wanted to make use of Kenya Airways for the first time - what a mistake!! Thanks to my encounter I will never offer my business to them again! The Reservations staff at the Johannesburg office are incapable, unprofessional and very rude! I have never been spoken to in such a disrespectful, ...
I was due to depart on flight KQ711 at 11:30 am on 17 November from Gababone. Our flight ended up being KQ 1780 and it only departed around 7:30pm after having us seated on the plane for more than 45 minutes. During our 10 hour wait we were not kept informed or updated about the delay of our ...
Kenyan-Air ways lost my luggage. They lost it on the 29th of September, it is now the 18th of October! No one can tell me where it is apparently it was cross tagged. Their tracing agent is Bid Air services who are equally useless (but at least you can get hold of them) they tell me that Obert, ...
I would like to thank yolanda from the south african office. I forgot my yellow fever certificate at home when i left sa for kenya. Yolanda worked with my family to ensure i had my certificate on hand when i landed. Thank you yolanda for going the extra mile and the rest of the kenya airways team ...
My hubby bought a ticket from Ernest Quincy for a flight on Sierra Leone to Kenya Airways and then reconnecting flight with SAA. As the flight was delayed SAA left the passengers in Nairobi. He had to purchase another ticket. We have been trying to sort this out since his return to SA. SAA refunded ...