I sent a claim on the 2/9/2013. When i called on the 4/9/2013 to follow up I was told that it takes 7 days for the refund to be processed and I will get an email once done. I called on 16/9/2013 and was told it is not processed, it will be paid on Wednesday and I will get an email. I called today ...
Chronic medicine that USED to be covered is now no longer covered without ANY notification! When my wife enquired about this she was told that she needed to fax a letter from the doctor to proof the meds is necessary which she did. 7 days later and still NOT RESPONSE. Again my wife follows up and ...
I had my baby on the 1st november 2012. I received a bill from the anesthesist to forward to medical aid I first sent it in December along with my gynae's bill, when I phoned to follow up on payment I was told they had not received the bill but the bill for the gynae's was received, I don't ...
I've been on Imperial Med for nearly going onto 6 months now. I've not received my Medical Aid cards. I've phone the call centre, 0860105221 and after 3 months noticing I haven't got it. She only did my first issue for Medical Aid cards. Receiving them about 2 weeks later, all the information on ...