FALSE ADVERTISING & treated like DOGS! We booked an Ayurvedic massage at Illyria hotel spa. On arrival we tried to speak to the Thai therapist, the language barrier was a problem. I had to show her a picture on my phone of what an Ayurvedic massage is to which she said: "No, we no have ...
My Husband and I spent the evening of 9th of March at Illyria house in pretoria, and could not fault the experience. Firstly, the hotel and grounds are beautiful. Each room is filled with original works of art including Clauerhouts Ardmore ceramics, fine antique furniture and silverware. I believe ...
I made an appointment for massage, came 30 minutes early for a 13h00 appointment, waited untill 13h30 just to ask why Iam stiil waiting. The owner informs me that the previous client came late, could they have not informed me when I arrived that thet were running late. Owner is very upset and tells ...
The manageress and staff haven't got a clue how to run a hotel. One has to ask or beg for any information about facilities. I have been to non star rated hotels and had better service than there. Their rates are exorbitant and you get very little for it. I'll never set foot there again. ...
We had booked a room, for our 10 year anniversary. We were allocated an outside room, smaller that a servants quarters. Whist waiting in reception to speak to her, that our expectations (pictures from her website) was not met. She was briefed by our butler in the staffing kitchen. Where she started ...