I sent to iBurst emails requesting technical answers as well as complaint of not being truthful when there is a technical or non-technical problem. I have followed up by phone calls, but end with a music on the line. It seems to be iBurst culture to hide when problems arise. ...
I contacted iBurst some time ago to ask them to supply me with my contract number as I want to terminate my contract, and they still have not replied to my email request. Their don't care attitude is apparent throughout this website. Let's see how long they are going to ignore us. ...
Seriously, they are on par with Cell C when it comes to customer service. 5 e-mail sent to accounts department ZERO RESPONSE, 3 calls made... and all one ever does is hang on and hang on... and hang on... did I mention just hang on!!! ...
IBurst offered me a new package on my current one but only at the end while verifying the conditions, the sales consultant quickly added in at the end that it was a 24 month contract. No where in the beginning of the whole speech di he state its a 24 month contract. Now im tied to a service ...
How dare a call centre operator hang up just because she doesn't know the answer. just because they have issues going on, does not mean she cant at least assist. the network has been down for ages and when we try get answers the call centre hangs up!! ...
We have been working without internet for the previous 3 working days and it is unacceptable. It is preventing us from conducting our business and is prohibiting myself and my colleagues from doing ANYTHING! Other businesses in our building got their internet back on Friday yet we are still without ...