I would like to take a few moments to give credit where credit is due. Ms Kim De Jager of Flight Centre Shelly Beach not only delivered on excellent service but has really taken the time out to get to know her clients and understand their needs. Although I am not a local to Shelly Beach but reside ...
My 75 year old father planned and booked an extensive trip through parts of Europe - including a 15 day Morocco tour. Part of the journey would be done by rail. We have been in close contact with Flight Centre over several WEEKS making the arrangements yet they still failed to produce the rail ...
We arrived at call centre while the shop was about to close, She was already at the door with her handbag ready to go home. She just assisted us with a smile and went the extra mile. She is so passionate about her job. Its not a lot of people who can do that. Considering the fact that it was ...
I would like to extend a well-deserved and hard earned plaudit to Flight Center Management especially Altus Stenekamp, Area Leader Flight Centre ZA. Altus certainly went the extra mile to support my Mom, a Flight Centre customer in finding an acceptable solution to resolve an issue that was not of ...
Its been over two weeks since I called and I am still awaiting a quote from the call Centre. I received a call from the agent who took my call saying they working on it and to date I have received nothing. Dont advertise so extensively if your service cannot back the claims! ...
I booked a business trip and a holiday which included my family joining me in Bangkok. There is political unrest in Bangkok and whilst I was away asked my wife to work with Flight Centre Umhlanga to cancel the Bangkok leg. They confirmed a change was possible and when we agreed they indicated that ...