We requested (on numerous times) SEA facing rooms with the agent and this was communicated to the Holiday Factory. The Holiday factory forgot to attend to this special request, which was really IMPORTANT to us. This was the blatant, poor response received (REALLY DISAPPOINTING!!!) "We are ...
This is just a message to Flight Centre. We book most of our holidays through flight centre, but we have never had such excellent service than what I received from Lorraine. She is always friendly and awesome to speak to, but most importantly she goes the extra mile. She doesn't stop until she gets ...
One of our staff members was booked on a flight to London 7 Sept 12 for a training course. He did not obtain a visa from the British Authorities. We had to cancel the flight and the ticket clearly stated that there will be a R3750 penalty fee. We waited until 07 December 12 to receive our refund ...
In 2009 I did a group booking to Asia through Christa Bothma then at Epsom down for 10 people. Two people couldn't make it and cancellation was done over a month before departure. Christa told me that R30 000.00 out of R40 000.00 will be refunded with R10 000.00 being forfeited for whatever reason ...
I refer to the above matter. On the 28th Day of February I requested quotes from your company FLIGHT CENTRE, (return full economy class tickets) and on the 1st of March I paid the quoted price of R 36, 159.00 for ten for full economy class tickets to Cape Town. The lady who assisted me known as ...
We booked and paid for a flght between Malaga and Genoa. Airline cancelled flight and we had to pay to get another flight. Was told that the refund would take 12 weeks. To date no feedback on refund. Have sent a number of emails and made telephone calls - no response. I am told that Flight Centre ...