About a month ago I received a email stating that the pricing structure for FNB accounts will change. One of my accounts was not listed in the new fees structure so I called the Private banking division to find out more info. I was informed that the Transact account in question would remain ...
On the 12th of last month, I called and requested to cancel my merchant machine, the operator advised that it takes 3 days to process and that the machine would be collected, this seemed good and happened exactly he explained, the MONTH END comes and I see on my statement that I was charged for the ...
A few months ago I purchased a Chev utility bakkie from General Motors and was quite impressed with the whole shebang. Last week I went to Hyundai and bought my wife a Hyundai Gets. The efficiency of Wesbank and First National Bank impressed me yet again. Everything was done online in less than 15 ...
When querying a missing payment on Online banking, I have been transferred from one department to another and land up at Telephone banking everytime. No - one is interested in helping me and holding on listening to my complaint of missing funds. The staff have been most unhelpful and seem to want ...
I am a First National Bank customer for 20 years already, but will be closing my account/s with them as soon as possible. I had a student loan that I paid back (never late) and the loan was supposed to be finished in April 2013. I did pay the last instalment (or what I thought would have been the ...
I was phoned by FNB to upgrade my credit card, after explaining the benefits, I was informed the fees will double. As far as I'm concerned you don't reward customers for having a good credit record by offering a product that doubles the fees, despite the benefits of the product. But that's another ...