Does this make you proud? Have you no inkling of client service what so ever? I have no problem in receiving automated responses, even though one would expect personalised service as a premier client. I Sent some docs through for Vehicle finance pre approval. Get a response and quote this verbatim ...
PHONED FNB TO CLOSE MY CREDIT CARD SAID I HAD TO GO TO A BRANCH. TOOK A DAYS LEAVE TO GO TO BRANCH AND THEY SAID THEY CAN NOT DO IT MADE ME FILL IN A FORM AND FAXED IT THROUGH, SAID IT WOULD TAKE 48 HOUR TO ACTION. WAITED TWO WEEKS AND STILL THEY DID NOT CLOSE IT. TRIED TO FOLLOW UP WITH CALL ...
Hi Im a new client of FNB and im very impressed with the service i received today when i went to collect my card. Well done :) ...
My menatlly handicapped son who has a Smart Card to receive his disabilty grant -in July and twice in August, had amounts of R89.00 (total R267.00) deducted from his bank account with the reference Teletop. I have no idea what/who this is. When I phoned the call centre they said that no sms is sent ...
I have always been a proud banker with FNB but the service I received today was horrible. Stood on a queue for over an hour just to get a bank statement. No one came to apologise for the inconvinience. There were 2 consultants behind the counter but the other just sat there doing nothing. If this ...
Utterly appalling, walked in to this branch to collect my card, only received after 1h45 min of waiting, shame on you FNB ...