I have been an FNB client for the past 14 years. I'm on a Platinum Package. I am also a Standard Bank Private Client, who gives me EXCELLENT service, but due to loyalty towards FNB, I have remained with them as well in a Platinum capacity (I deposit one of my salaries into that account). I have ...
This is regarding my mothers account. I tried to call the customer care number and got through to Damien. My mother doesn't understand most of the stuff that goes on with technology so I help her out. I do the same with her cell phone etc. I gave the phone to my mother to verify herself and then ...
Good Day My wallet was at Lanseria airport including my bank cards. The call centre agent, unfortunately I was unable to recall her name as I was in a panic state at the time, was immensely helpful. Not only did she immediately cancel my card, she issued a new one without me prompting. She was ...
The licence department fraudly put a penalty of a licence NOT A VECHILE of the company but a private person through and did not (according to the manger cant refund) reverse the money. ...
"Your reference number is 274812." Well, that was very helpful (refer my previous complaint). I just returned from a week's leave and found that a) the phone that I had cancelled had NOT been collected as promised (for the umpteenth time) by the people who respond to this and b) you had ...
On 18 April I e-mailed FNB Card Division asking that the contact person for a petrol card account held by our company be changed as the previous contact had retired. This was after I had phoned the Call Centre to ask whether I should write on a company letterhead but was told this wasn't necessary, ...