I had to wait 47 minutes in a queue to collect my new ATM card, and that with only 5 people in the line before me when I got there. TOTALLY UTTERLY UNACCEPTABLE!! Every single time I have to do something at the Mall @ Reds branch, I leave with a sour taste in my mouth. Mostly because of them being ...
Good day I have logged two claims with FNB Justice 1st and have received no feedback. These are urgent legal matters which require attention. FNB's advert are of high standard, but the customer service is the total opposite of that. Many thanks ...
I write on behalf of my 70 year day, who has had endless problems with FNB and staff. Unauthorised debits were taken off his account. The lady he dealt with changed her story each time he spoke to her. At his age, he does not need the frustration and bad attitude of the staff. There are more ...
A misunderstanding done during a e-wallet transaction, I had gone into the branch to correct mistake made. Consultant at the branch had called on line banking for them to assist, the agent I spoke to was not attentive and did not process the reversal, which I had only found out about today after ...
I am very disappointment with the service I got from FNB Smart Device as well as Digital Planet. My phone is broken since 20 Dec 2013 and had lots of problems for them to come pick up the phone and when they got it they did not know that the phone must be fixed and so on. When I phoned FNB again ...
I had to get statements of my business account for tax purposes. I went to FNB Sandton city and they told me each page costs R11 to print! I had to have to 20 pages printed so that would cost R220. That is a disgrace. I can understand printing costs but that is just. Then to make matters worse I ...