I submitted the documents that were required from me on 03.07.2013 and after that no one bother to contact me. I called after a week and I was told to fax an affidavit and i faxed it on the following day no one got back to me again after that, I had to call and do follow up I spoke to the manager ...
I applied for credit life claim on the 6th of June 2013.I still had not received any feedback from a Finrite up until I called the call center on the 1st of Aug, for feedback only to find out the gentleman that has been dealing with my claim is no longer working there. The consultant told me to ...
It has taken more than a week to resolve a cell phone claim. The call centre consultants are lacking in professionalism, knowledge and talking skills. After fighting with about 6 consultants, i asked for a line manager/team leader and i was put onto Reinhardt. Reinhardt resolved my issues, took a ...
I would like to compliment Mr. Kagiso Mashigo on a job well done. I have received a new handset on time, not only that but he will always contact me to check if it has been delivered yet. I will rate him 10/10 on his customer service and great attitude. Let him keep it up the good work, and keep ...
Plolicy no: GM 032395 On the 29th July 2013 I submitted my claim for the Blackberry. The very same day after emailing and faxing the required documents I phoned to confirm if the documents were received. I was told that they have been received, I was then advised to pay in the excess fee for the ...
I made the access payment as requested and was informed that the phone would be delivered within three working days and went through three different people which one of them was rude Malebo. Prior to that i was under the impression that Tshepo was dealing with the issue as he was communicating and ...