I am a registered user of the Fedhealth website and have been attempting to load my Chronic medication via the site for the past week. So far, I have spoken to the call centre twice - each time the consultant had to go and find an expert - and logged three email requests. No joy - they are happy to ...
We pay a large amount of money to ensure that we have a decent medical aid to cover us. Now every time I call to enquire what is happening with my Savings, as it seems EVERYTHING comes out of there, but it makes no sense, and when I try to contact them, all I get in return is "Oh sorry I am ...
I have recently been advised by my medical specialist that I have to have a hysterectomy and certain repairs internally as I have had complete prolapse due to natural child birth some years ago. Fedhealth however are only covering 1/5 of the doctor's in-hospital costs even though we escalated this ...
I requested to be called back by one of the consultants as my company is interested in medical aid policies. A guy called me back and I informed him to call me back as I was driving in 15 minutes. (Never happened). Sean Swartz emailed me all the policy application forms regarding the various ...
I received a claim status email with the only reference number being a claim no (VRG). When I submitted the claim, I received a response email with a query no (ddmmyyQ). Why is the query no not being consistently applied in Fedhealth correspondence with customers? This is the first point of contact ...
We joined Fedhealth in January, and have been having issues with our bills to the health care provider not being paid and the reason was something about us being new and established patients, which does not make sense. These doctors that we have been to, are on the Fedhealth network. We have ...