I booked a car rental for Mon 27 Jan to be delivered to my house at 17:00. I received a call (16:48) requesting my credit card details and the car arrived at 17:45. I later extended the rental by calling the call centre, who told me that I needed to give my credit card details again to extend. I ...
Well, what can i say, i have been dealing with Europcar Bellville for sometime now, booking my personal car rentals with them. Stanley is the one who has been SUPER awsome in what he's doing. If you look for professionalism, extra mile, personal touch, and making sure you feel like you the only ...
In November 2013 I hired a car, unbeknown to me I got a speeding fine. I received an sms from Europcar on 5 February at 15h57 saying "A traffic fine was incurred on Europcar. An admin fee of R190 may be levied. Please go to [URL Removed] to view. On viewing the fine I noticed that I could only ...
I rented a vehicle in March 2013. I then received 2 traffic fines where I was identified as the driver by Europcar to the Stellenbosch Traffic Department. I even had to pay R190 admin fee because I had a fine and Europcar had to do the admin. I noticed although it was the same make and model, that ...
When I returned my hire car to Durban branch on 30/01/2014 I was greeted with blank stares and monosyllabic responses. I had to insist that they checked the vehicle to ensure I would not be charged for damage however I was given no paperwork and more monosyllabic responses. Now I find that I have ...
I am really not impressed at the fact that you charge the full cost for each etoll when using one of your rental cars even though your vehicles have etags. It is illegal to make money off a government facility. I refuse to pay the full price when in my own vehicle with my own etag I am paying a ...