To whom it may concern-on the 16/01/2014 i receicved a message via sms that Europacar had used my saving card details to withdraw R175.75 from my account. as i had last swipped this card over two months with them, they had used the the card details again to withdraw further funds with out ...
I collected a rental car on the 31st of Dec 13' and returned it the next day on the 1st of Jan 14', all of this was done on time. A few days later I received the invoice billing me for 2 days of rental. I emailed to the billing team with the rental agreement and proof of delivery (parking ticket ...
Two weeks ago I took the family on holiday to KZN and we rented a car from Europcar. From the moment I walked into the office at King Shaka Airport, I was not left standing but served within seconds. Explained my rental, offered some options and even an upgrade. The car was clean and ready for me ...
I returned my car to George airport on 3 January and agreed with the young man who checked it that it did need a valet. After waiting 16 days to get the deposit refunded (following numerous phone calls to the finance department) I discovered that I have been billed R792 for a valet. This is ...
On the 20th of December 2013 I collected a vehicle from the Westin Hotel in Cape Town. The Europcar consultant (Marius) assisted me. I was informed that the vehicle was 'practically brand new' & no inspection was done of the vehicle in my presence. I assumed this was the standard operating ...
I hired a car from Europcar for a visit to Pretoria. They have retained 50% of the deposit (1408, 85) in addition to the original rental fee paid. 1. The car was returned in the same condition that it was hired. 2. The deposit has been held for a month with no attempt by Europcar to address this. ...