My application for upgrading and becoming a paying Eskom customer was met with a demand for an upfront payment of the service of R3, 570 and a reference number. This was last year in May 2012 when I tried to expand my hospitality service and accommodating guests in my house with electricity. To ...
We had a power failure yesterday afternoon that was responded to and the fault repaired within the mentioned 4 to 6 hours turn around time. When the power came back on, one of our phases was still not working, so we called again and told the very polite call center lady about the problem. They then ...
My mom has been staying in her current house for over 14 years, to my surprise she has been receing calls and sms demanding her to pay her Eskom account, but what i dont understand is that her meter box is prepaid and how did the amount accrued on a prepaid facility. This morning she received an ...
I switched over from Eskom post-paid to pre-paid on March 22nd which was the effective date. On April 9th, Eskom had all requisite documents to process my refund which i promptly paid when i applied for my service. I was promised it would take between 7-14 days (which is in my view a ridiculous ...
I cannot believe that a State Entity that is in financial difficulties does not bill its clients. I converted to an electronic billing system with Eskom in Feb 2012 and since then they have missed a billing invoice 3 times. No wonder they are in dire straits - invoicing is a basic aspect of ...
I called Eskom to report a tripped switch. I think their turn around time isa maximum of 6 hours. In that 6 hours they came and could not fix the problem. The following day they came and found that the problem was in the tall brown pole and had to go use a step ladder and they had not brought it. ...