My application for upgrading and becoming a paying Eskom customer was met with a demand for an upfront payment of the service of R3, 570 and a reference number. This was last year in May 2012 when I tried to expand my hospitality service and accommodating guests in my house with electricity. To date, I am still getting reference numbers for all the calls I log with Eskom's sharecall call centre but I still can only switch on lights in 2 room's and a if lucky the TV without overloading the power in the house. Their systems show all my follow-ups however I am yet to find out what happened to my money as I don't have the requested 60 AMP's upgrade I paid for. I paid electricians to do all the preparation work, even installing a box and just waited for Eskom to upgrade but all in vain.
To Eskom's management: does the locale of your client determine the service levels you apportion them? Is this because I'm in the rural areas that you lower your service standards? Unacceptably BAD service and why demand payment upfront - that's a contract unhonoured? I would like to find out if you are going to pay me the interest of the money since you confirmed receipt in your accounts?
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