I have been a Discovery member for 15 years via my company and as a private client at one stage. In other words I see myself as a loyal customer. As a Vitality member I have enjoyed free Virgin Active access... not really as you pay a Vitality premium to enjoy these benefits. Recently I have missed ...
Out of the blue I receive an email to say that my gym membership has been cancelled and that I need to reactivate it. If I ever receive an email informing me of under utilization I am diligent in ensuring that I do the required number of visits in the required time. This time nothing was received, ...
My gym membership was cancelled after I could not train for a three month period and was out the country for 3 weeks. I had been averaging 180 visits per year over a 4 year period, but this year I couldnt because of my injuries etc. I explained my situation and showed that I was healed and started ...
This happened on year ago and lip service and bull talk. Still me. We joined vitality especially for the gym membership. At the time of signing up we were assured that under no circumstances will the gym membership be cancelled unless proper written or email notification is sent from Vitality. This ...
I once again had another issue where discovery cancels membership without informing the member. first my health membership and not vitality. I transferred from individual capacity to scheme, my health membership was moved bt not my vitality and i was not informed which led to an issue with my ...
I have spoken to the Vitality call centre about this issue, have a reference number (3027621729), and have emailed the Vitality COO about this, and after nearly 2 weeks, I have still not received a response. In August, we sent notice to move our Vitality from our Discovery med aid to our Discovery ...