I spoke to a lady named Samantha in the emergency call center this morning. My vehicle broke down and I needed it to be towed to the dealership. I logged a call, and within a minute my husband received the confirmation for the towing service. The tow truck was withing 45 min there to collect my ...
I had various billing issues that had frustrated me to the point of almost changing medical aid. I put a complaint on hellopeter and within the day the problems were resolved and she gave me feedback. Well done ...
A simple query around unallocated DQ points has not been addressed nearly three weeks after the initial issue was logged. Despite following up on two further occasions and having assurances (promises) from both call centre staff that they would phone - I have heard nothing. This horrendous ...
2 June moved home - washing machine got damaged. i called an agent and paid R850 to get it repaired - unfortunately they could not fix it, then placed a claim with Discovery. Take NOTE i had called to inform them about move& make sure i was covered in TRANSIT. the AGENT I SPOKE Too SAID YES i ...
I MOVED OVER TO DISCOVERY INSURE IN DECEMBER OF LAST YEAR.I HAVE UNFORTUNATELY HAD TO MAKE 2 CLAIMS SINCE BEING WITH THEM.BOTH CASES HAVE BEEN A NIGHTMARE.THE FIRST WAS A HOUSE BREAK IN CLAIM. IT TOOK A FULL MONTH TO RECEIVE THE FUNDS FROM MY CLAIM, AND THIS WAS PURELY BECAUSE MY BROKER (NFB) ...
In January i was fed up with poor service and double debiting and wrong debits and the length of time for refunds so i cancelled my insurance policy effective 31/01/2013 (letter confirming in my possession) At the end of May 2013 i applied for finance for a vehicle but was declined "due to ...