A week after logging a home owners claim and three phone calls during the week to Discovery Insure - not a single person from Discovery has called me back to follow up, to report progress, nothing! The only call received was from the assessor who had been sent to the incorrect address! No response, ...
I logged a complaint on 27 June about my DQ points being miscalculated. Discovery phoned me and assured me that the problem was solved and the issue will be corrected. Today is the first of July and the points report for June has exactly the same problem as before. All metrics are average with a ...
The only incentive inspiring me to change insurance for my vehicle was the saving on fuel and because I have an exemplary driving track record so though I would do well with this kind of insurance, 2 weeks ago i gave discovery the thumbs up to change my car insurance but on the commencement date of ...
In November LAST YEAR I was hit by a third party who is a Discovery client. So am I. Discovery came back with a ridiculous settlement which two panel beaters confirmed they could not fix the car for the amount in the settlement. I contacted the legal department who then suggested i put in my own ...
I have taken insurance with Discovery in MAY. I then get a call from a manager Rob Francis in June. His argument to me is that because the same items were insured with my wife it makes no difference who the policy holder is and thus are cancelling my policy. This after my wife was embroiled with ...
Went through pothole in Parys on 19/05. Roadside assistance brilliant, rental car delivered. Call centre helpful. Problem, after several promises that I will be called back, never happened, managed to find out was happening on 14/06. A disclaimer was mailed to me a day earlier which I never ...