I accidentally dropped my cell phone a few days ago and reported the incident to Discovery Insure, Claims Dept. to submit a claim in terms of my "all Risk" insurance. I sent an email to Lerato with the quotation from the repair shop (on 20th Sept 2013) and enquired from her by telephone ...
Lerato understood immediately what my needs were and adjusted the settlement accordingly. And prompt response. ...
Just a formal thank you to Viresh from the Claims department. I had a problem with a difficult claim that I did not know how to rectify. I asked Viresh for assistance and within a few days the claim was not just sorted, it was paid out as the client requested too. Happy client, happy me! ...
I would like to commend Ernestina for the manner in which she handled this claim. Ernestina was friendly, efficient and very competent in dealing with the matter. She is truly an employee that goes beyond the call of duty. My claim process was painless. It is because of staff like her that clients ...
I cancelled my insurance due to total mismanagement of the so called benefit of vitality drive after not receiving my benefits.then i was told that the vitality drive was cancelled by unknown parties, then it was reinstated and told i would receive my benefits.i then decided to cancel my policy ...
I registered a claim for my lost ipad2 through my insurance broker on Tuesday afternoon 15:34. On Wednesday morning, 08:33 Discovery Insure phoned me to process the claim. The lady was very polite, clear and to the point. At 08:46 she called me again to ensure that everything is sorted and the ...