I needed to go for an op a few weeks ago. I contacted Discovery and since that call, I have recieved such proffessional and friendly service... right down to the 'good luck' sms prior to going into theatre. I have dealt with a few of the consultants telephonically, following up on claims etc... and ...
I cancelled my medical aid on 31 October 2012. My Daily savings due to me on the 11 March 2013 was for the amount of R4200. I have spoken to a call centre agent on the 7 March 2013 to confirm my banking details. They said my savings was loaded to be paid to me on Saturday the 9 March to reflect my ...
Getting forms signed to join was sent back to me 5 times after I had corrected what they had asked for. - Was not sent car stickers with bar code. - I was booked for a procedure which i got a confirmation number for. No one advised me that i needed my doctor to fill in a form to authorize it, i got ...
I am so tired of this! I have been a member of Discovery Health since 2011 and paid my monthly contribution every month. But when I truly needed them for what I pay them they basically told me to go f@$& myself. My daughter had to see a paediatrician in Feb 2012 and I jumped through all their ...
I am a member of Discovery and although i would really love to remain a member, i cannot afford to pay the substantial monthly premium any longer. I therefore requested to be moved to a lower costing saver plan, however, i was told that it was not possible as the plan is seen as an upgrade due to ...
I pay for my mum's medical aid, after chatting and receiving emails from different consultants, I got 2 responses 1 was I could do a cash payment of premium, the other was I could only get have a debit order set, however it could not be on the 27 of the month. I have been making cash payments on ...