I have been trying for 3 months to get a mistake corrected that a Discovery staff member caused. I've had a health check at Clicks on 8 April but Discovery never logged it on my records. I received the Vitality points for it, but Medsaver and Chronicare still show "No Health Check". This ...
I sent a claim on 29/5 for FJ Potgieter. On 4 June they still had not processed it. I phoned Discovery. They apparently never received my whole email and only some of the attachments - utter rubbish! I resent the original email and rescanned all documents. On 11/6 Robert Lightbody sent a response ...
My husband has Barrett's oesophagus, a pre-malignant condition. This can be controlled, and prevented from progressing to a malignancy, using a drug called Nexium. Despite the urgings of a specialist surgeon, Discovery health refuses to allow this medication on chronic. I thought the purpose of any ...
My dependent on my medical aid had applied and been granted additional supply for her chronic medication by Doscovery, as she was travelling abroad. We have the approval letter to hand. Among the medication approved for twice the normal amount was one for 200 lancets for the diabetic tests which ...
Not every day that I get to compliment Discovery. Would like to say well done for processing the change to my chronic medication in what I consider record time. Send the change at 8 this morning. Got confirmation all approved by 11. Usually we wait days. Well Done. Can I hope for similar service ...
I am very disappointed with Discovery. Both my children have been members of this medical aid since June 2005. Having turned 21 I decided to move them onto their own Discovery memberships effective 1 July in order for them not to have a break in membership (resigned 30 June). First of all there is ...