I switched banks to FNB, Discovery refused to accept their debit order change, and made me jump through hoops to fill in forms and FAX them to them. Turns out, they have still been attempting to debit my old account, and subsequently have charged me 3x R220 for bounced orders! This is daylight! Not ...
About two weeks ago someone at FNB Card Division marked me as deceased, the net result being that my Discovery Credit Card was cancelled and the balance was transferred to the FNB legal department. It was distressing enough to receive an email with ESTATE LATE MY NAME in the title, because in the ...
Someone else got hold of my information of my credit card and my identity and tried to purchase a flight ticket of R6230.00 on my credit card, then my credit card declined it, because i did not have that amount of money on my credit card. I then was charged for the declined charges, that the other ...
Discovery Card have failed to reimburse Virgin Active Cashbacks due from 2011. Various emails (mostly automated) from December 2012 followed promising resolution. Some were paid back. I'm still owed: Jan 2011, Feb 2011, Mar 2011, April 2011, June 2011 Last email was received 1 March 2013 promising ...
My discovery card was recently upgraded, and although Disocivery erroneously cancelled my active card before issuing my new one, they managed to personally deliver one to my home within hours of my call being taken. They turned the situation around totally from bing a complaint to a compliment. ...
I am trying to view my Pin on my card and need to have a One Time Password sent to my e-mail address. Here comes the issue, so simple to resove, yet impossible for Discovery: Their e-mail servers are unable to send e-mails - so it does not send. You cannot change it to come to your cellphone ...