I have a loan with Direct Axis and I called to get my settlement amount. Zimkhitha at Direct Axis picked up the phone. She verified my details as a policy and she told me "yuuu you are owing I won't be able to tolerate this", and she transferred me without even my consent to accounts ...
A week ago, you sent my wife a really nice looking VIP email with an additional loan offer which she discussed with me and we decided to accept. Boy oh boy what a nightmare there-after. She requested a please call me option which was embedded in the body of the email (twice). Nobody called her so ...
I applied online on sunday for a loan because it said get an instant answer but instead got a message to say a consultant will call me back and no one called me back i called back today and they say it's still being processed but it has passed 72 hrs already and they claimed i'll get an answer in ...
I called for the first time on Thursday/Friday last week to find out if it would be possible to get refinance on my current loan - which I pay on a monthly basis ever so loyal. I was advised that there is an error on my account and that they would be in contact with me. I called again on saturday, ...
I have been a client of DirectAxis for some time now. I have even been receiving lots of correspondence from you offering more loans, was starting to feel valued. Imagine my hurt and disappointment when I called your call centre today around 01:00pm (Zimasa picked up) to change my debit order date, ...
My husband paid the settlement amount and then Direct Axis debited our account again. We have paid this account and have not budgeted for this and they tell us that we must wait for a 10 day turn around time. UNACCEPTABLE. This is just UNACCEPTABLE. ...