Once you have placed an order with Dial-a-bed and paid them, you (the customer) can expect to be the one that does all the chasing up. The orders call centre is efficient, however once the payment is made you get pushed onto a 2 man office that are extremely useless at their jobs. They never call ...
I bought a bed online on 15 December 2012 and the bed was delivered shortly after Christmas. After a month we weren't comfortable on the bed so we decided to exchange it, and that's where our troubles began. When you call customer services the receptionist tells you you need to speak to Amanda, but ...
I placed an order for a Serta bed online on 28 January 2013. A few days later I was told that no stock of the ordered bed is available and that I should receive it by 15 February 2013. A 3/4 loan was provided by Dial-a-bed until receipt of the Serta double. On 15 February no bed was delivered. 18 ...
We have ordered a bed on the 5th February for CASH and was advised that delivery should take place by the 15th February. On the 16th, after the branch failed to call us, I called and was advised that the person who sold us the bed (Rodney) was on leave and someone will follow up and come back to ...
Dear Sirs, We are from JHB and met Jackie at your Northgate store in Cape Town. He is a very friendly and professional gentleman and has a thorough knowledge of all the products in his store. We ordered our mattress in Cape Town for delivery in Johannesburg. On delivery, there was a factory defect ...
I bought an Edblo bed from Dial A Bed in Arbour Town in Dec 2011. In the middle of last year I noticed the bed starting caving in. I contacted Dial A Bed and a representative from Edblo was sent out to evaluate the bed. After the evaluation the Edblo Representative agreed that there is a problem ...