I received a gift from the Netherlands and the sender settled the customs and duties. This was CLEARLY indicated on the parcel. After inquiring why the parcel took over 10 days to be delivered to Pretoria, DHL claimed that it was still up for clearance at customs. (At this stage the parcel had been ...
Today I went to Postnet in Vaalmall to have a passport application sent to the British Consulate in Pretoria. On their display boards, DHL was advertising, send a parcel to the UK for R280, 00 and send documents in Africa for R230, 00. When I was helped, the assistant told me that DHL charges R400, ...
I am expecting a package from the UK and I am in South Africa, however I am not a South African citizen. I was told that I cannot receive my parcel until I find a South African ID number to give them. I don't think this is legal. I need my parcel urgently. ...
I have been dealing with DHL for the past 9 years but past 3 years the service went down, I did complain then the manager Joann Goodman promised the service will be much better which DHL improved the service but again their service becoming very bad. My shipment left Bangkok on the 21st May & ...
I ordered items online and DHL Express sent me an e-mail with the necessary amount that I had to pay. I made an EFT, but unfortunately used the reference number for a previous order. I contacted their customer service, explained my case an sent a follow-up e-mail (on the 15th of May) so that the ...
Shipment under above tracking number was shipped on 2 May already today 22 May we are still awaiting clearance invoice for payment. Apart from all this our client who this spare part is for is standing machine down since then and loosing a lot of income daily. I cannot understand how DHL is still ...