My parcel 2553225846 took 2 days to ship from UK to Johannesburg and then sat pending clearance for 10 days. I repeatedly phoned the DHL JHB help line on 0860 345 000, re-confirming my email address and contact details, and was repeatedly promised that I would receive an email "this ...
AWB 8675997190 - Seem like File 13 as I'm getting ignored Had parcel on its way from China which was stopped by customs on the Sunday. We pre warned DHL about this parcel with correct clearance codes.. SARS informed DHL need to resubmit an amendment called a VOC. Jason phoned and committed that ...
This is unfortunately not the first time with bad service finger pointing between DHL and SA Customs, but DHL is the company I am paying DEARLY to ship and clear my goods for express international service but can sit on average 5-14 days still unresolved. The most current situation is with my order ...
I placed a order from a great online store about a month ago, they use DHL to courier their goods, at first I thought great dhl offered me a tracking service, I monitored the package everyday, all of a sudden the package status was "at JHB facility" for days, I phoned the guys and they ...
My shipment was stopped a week ago by customs, no one has contacted me, I have called in 10 15 times in the last 3 days, I finally got threw on day 3 just to the Stops Department, as there call recent apparently cant transfer calls back and forth, their direct lines don't work, and only to find out ...
I recently ordered a package from Germany. Very expensive charges for express delivery. Since 11 days now this parcel sits in customs and one clearing event after another shows up in the tracking report. After I called the hotline several times, they told me I had to translate the items on the list ...