My iPad (purchased abroad) failed and even though it was still under warranty, the iPhone Stores were unable to help me resolve my issue. Nico from Core Group (who are responsible for the service and support of Apple products in South Africa) took full ownership and responsibility of my issue and ...
I recently purchased a macbook air from istore online. I was at first afraid to make such a large payment to an online store. I contacted the number provided and spoke to Faith who assured me it was okay. I placed the order and mailed Faith to confirm. She let me know she had received my order and ...
I placed an order with [URL Removed] on the 07/06/2013. Order ID: 29382 only to get a call a week later from Lungani Ngiba to say they had not received a payment from me. But when later checked they had received the proof of payment and i had a read receipt on the 10/06/2013. i then phoned to ...
I handed in my MacBook Air for repairs on May 19th. I was told it would take about 7-10 working days before it would be returned. Today is the 27th day & I haven't yet received my unit. That's a whole 4 weeks!!! If this is how Core Group manages Apple franchise here in S.A. then say good bye to ...
My name is Warren. H.On the 13/01/2013 i bought a Wii u gaming console from CNA at Tygervalley cnt. When i had to update the console because of a day one update the console could not update so i contacted Core and was told that it had to come in for repairs, just imagine a brand new console had to ...
I ordered a power adaptor from Core Group. It arrived a few days later but by then I'd fixed my faulty adaptor and no longer needed the new one. I contacted the call centre, I contacted them through the istoreonline web shop enquiries form, I emailed the person in charge of returns. NO RESPONSE. I ...