When I try to do a banking transaction, the web connection gets randomly dropped. I have checked on my tablet and noticed that this happens when the status switches from "CONNECTED" to "LIMITED". I phoned the CELLC call centre and it is apparent that they have no idea what I am ...
Keep receiving spam textmessages from CellC. Sent an optout message but continue to receive texts. Called the call centre on21.06, was told would be resolved but still receiving messages. Called back today 22.06 (3rd attempt to try and resolve). Nkosi said would escalate and hopefully would be ...
I have been Cell C customer for 4 years. My current contract has 9 months left before I can upgrade but the control chat call charges are R2.00 per min. I enquired to migrate to other package as I'm currently spending R1300 per month on this contract. 5 days after my enquiry I receive a call from ...
Signing a contract with CellC Sandton consultants don't give all information to protect customer like making sure that one insures the phone, however when I discovered that I was not billed for insurance I called their callcentre to add the service only to be told that I cannot insure my phone ...
I reported my cell missing via the customer service department and the consultant (Masechaba Dlamini) advised me that I could follow the same procedure should I find the cellphone. When I later found the cell, I tried and was told this is not procedure and should go to a cell c store where I has to ...
I do like to give credit to people when I feel it is due! I would like to thank Mr Isaiah Maponya (Team Leader / Manager) for helping me out with my problem, I must say that the manner in which he handled my situation was very professional and up to standard, Mr Isaiah Maponya has great management ...