CCD couriers (contracted by FNB) was supposed to deliver my new card - there were numerous phone calls to the company - the call centre agents were unhelpful and not knowledgable. they called to cancel the first delivery because a vehicle broke down. and thereafter could only commit to delivering ...
I received a sms from CCD Couriers on Monday 16 Dec 2013 that they have received my FNB card and will arrange delivery within 48 hours. The next day one of there agents phoned me and confirmed receipt of my card and confirmed delivery for today 18 December. This morning I received another sms to ...
Often we complain at bad service yet keep quiet when we receive service excellence. The lady who set up the delivery appointment (Khotso) is a definite asset to the company. She is very polite and articulate. Made sure it was a convenient time for her to call. In the middle of setting up the ...
I was contacted on Wednesday that my card will be delivered. The driver got lost contacted us and we gave him the directions. He did not arrive. On Thursday my card would have been the delivered. I must have phoned about three time enquiring about the delivery of the card. Each time the consultant ...
I used my phone to upgrade from Gold to Platinum and i then received a call to advise that i should then have my ID and proof of Residence. I then made copies and had my originals on hand and on e-mail, just in case. A delivery guy then came to my place of work to disrespect me in front of clients ...
Hello Peter My name is Jade CCD couriers contacted me yesterday saying that my phone will be delivered on the 12th and I told them that my leave starts on the 12 I won't be at the delivery address I am going on holiday so I arrange with them if I can go to their offices to get the package on the ...